We believe in honest commerce and transparent policies. Here is exactly how refunds work for our platform subscription plans and digital license distributions.
First-time merchant subscribers can request a 100% refund within 14 days of sign-up if not completely satisfied.
If an issued serial key cannot activate due to vendor fault, an automatic replacement or refund is promptly issued.
Cancel your organization subscription at any time with a single click from your billing management panel.
All refund requests are reviewed and responded to by our support team within 24 to 48 business hours.
Digital Pro powers two distinct types of commercial interactions:
Merchant SaaS Plans
Software businesses paying monthly or annual subscriptions to use the Digital Pro platform.
End-Customer Goods
Individual buyers purchasing software keys and digital products through merchant checkout links.
This policy outlines the refund and return terms applicable to each category in simple, unambiguous language.
If you subscribe to the Pro plan and decide within 14 calendar days that the platform does not meet your business needs, contact us for a full refund of your first billing cycle.
Ongoing Monthly Subscriptions: After the initial 14-day window, recurring monthly subscriptions are non-refundable for previously elapsed billing periods. You may cancel anytime to prevent renewal on future months.
Annual Subscriptions: Annual plans provide substantial discounts. In the event of an early cancellation, unused full calendar months may be eligible for a pro-rated refund minus any promotional discounts applied at checkout.
Because software licenses, serial numbers, and activation keys are intangible digital goods that are delivered instantly:
We guarantee that every product key fulfilled via Digital Pro is unique and has never been assigned to another user in our platform database.
If a serial key fails vendor activation due to an invalid batch code, region mismatch, or expiration, the merchant must provide a working replacement key or full refund within 48 hours of notification.
To claim a replacement for a defective key, customers must provide a screenshot or proof of the vendor activation error message within 14 days of purchase.
When a refund is issued for a transaction:
Follow these simple steps to ensure fast processing of your request:
Locate Details
Find your Order ID, billing email, or transaction reference.
Email Support
Send a note explaining the reason and activation details.
Resolution
Get a replacement key or bank credit within 48 hours.
For merchant platform subscriptions, please submit requests directly to support@digitalpro.io.
We strongly encourage customers and merchants to contact our support desk before initiating a credit card chargeback or bank dispute. Most issues—including unrecognized charges, duplicate checkouts, or email typos—can be resolved within minutes.
Filing fraudulent chargebacks (such as keeping and using a verified software license while claiming non-receipt) violates our Terms & Conditions and will result in permanent blacklisting and revocation of active license keys.
Have a question regarding this refund policy or need help with a transaction? We are here to assist you:
Digital Pro Support & Billing Desk
Email: support@digitalpro.io
Response Hours: Monday – Friday, 9:00 AM – 6:00 PM EST
Read our full Terms & Conditions and transparent Privacy Policy for complete peace of mind.